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what is the bull rack made from?

the bull rack is made from solid steel and 100% recycled eco wood.

what are the dimensions of the bull rack?

the bull rack is 16" (40cm) wide and has a depth of 11"(28cm).

what is the weight limit of the bull rack?

the bull rack is designed to store one bicycle with a maximum weight limit of 50lbs.

how is the bull rack installed?

the bull rack has been designed with two mounting holes on the vertical plane. This means it can mount directly into a wooden stud on drywall to provide a strong fixture. Wall plugs are also included to fix the bull rack into a masonry wall.

where are the bull racks made?

the bull racks are made in the United Kingdom. Notwithstanding the steel works in the North of England, all the other manufactures and suppliers are within a 50 mile radius in the South of England.

what are the care instructions for the bull rack?

the coating on the bull rack is very durable and you can wipe or spot clean it if it gets dirty. The copper racks will patina over time, especially where handled during installation. A gentle polish with a soft cloth will bring back the bright finish. 

will other styles be produced?

yes, sign up to our mailing list here to receive the first updates on future products.  

what sustainability approach did you consider in the bull rack design?

all products are designed with longevity in mind, made from high quality materials that offers more than a lifetime of service. We advocate reduce over use and reuse over recycle, however, if needs be the entire bull rack design is recyclable. 

great care has ben taken in sourcing the right materials and suppliers. Produced from sustainable, recycled and recyclable materials and all made as locally as possible. The eco wood in particular is made from forest and mill waste including recycled pine. Coloured using organic dyes and a specially formed bio-resin. Its process is extremely environmentally friendly with zero carbon emissions. This wholistic approach continues with the bull rack being protected and delivered in plastic-free packaging. In fact the packaging is made entirely from a single sheet of recycled and recyclable cardboard.

 

orders and returns

what are my shipping options?

free shipping typically takes 4-7 business days. 

2-3 business days shipping is an option that is available for an additional fee. 

we are working on a next day service too that will be available soon. 

how do I order Internationally?

for International orders please use our UK site, www.trophybikeracks.com where you can order, pay in a range of currencies and ship Internationally. 

when will my order ship?

our shipping facility's hours are 9am - 3pm Monday through Friday. If an order is placed over the weekend or after 3 pm, the order will go out the next business day.

where do you ship?

this website ships to US only. For International orders please use our UK site, www.trophybikeracks.com   

how do I make a return?

100% satisfaction guarantee. We are confident that you will love trophy alta products that they are backed by a satisfaction guarantee. When you receive your product(s), if you’re not totally satisfied with the design or quality simply send it back for a full refund of the purchase price (less shipping fees). We are sure you will be eager to solve your storage problem in style than return it though!

returns

if you would like to return a product, please send us a message here with the following information and we will respond with shipping instructions:

  • Name and order number
  • Reason for return
please note that:
  • refund requests should be made within 30 days of receipt of your order
  • products must be in unused condition and in original packaging
  • please allow up to two weeks for refund return processing
  • refunds will be processed with shipping fees deducted from the refund amount
exchanges

prefer a different model? Please note that you will be responsible for shipping the original item back to us at your expense. Please send a message here and we will be happy to guide you through the exchange process.

defects

while we aim for your item to arrive in perfect order, mistakes can happen. Please message us here and we will make things right.   

how do I order a replacement part?

if you would like to request a replacement part, please message us here.

what is your warranty policy?

we back our products with a lifetime guarantee. This covers manufacturing defects and excessive damage occurring during normal use. Normal wear and tear from everyday use is not covered. We aim for your item to be perfect for you. If you notice a problem, please message us here and we will make things right.

 

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